SOFTEL brings answers and solutions to the following :

• Management and distribution of call costs
• Management and distribution of equipment costs
• Trafic analysis (SMDR) and (Meridian SL1)
• Analysis on Meridian SL1 generated ACD reports
• Customized directory

SOFTEL allows the customer to process long-distance calls, to distribute costs according to the structure of the company and to computerize all aspects of the management of telecommunications. SOFTEL also allows the user to obtain specific detailed information on calls; thus, contributing to the identification of less costly and more productive alternatives.

With Softel, it's easy to have a very accurate picture of the demand on the different trunks of the system allowing for complete traffic and grade of service measurement.

Based on this information, the user can decide to add new trunks to improve cutomer service, or on the contrary, suppress unused trunks to save money.

SOFTEL makes it easy to keep a corporative directory up to date. All personnel and the receptionnist can access this directory via a PC linked to the Softel database. The transfer of calls is quicker, and modifications can be seen instantly by anyone connected to the database.

A series of pratical and user-friendly reports allows for a better comprehension of all aspects of any telecommunication system.

Telecommunication management with SOFTEL

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