The SERVOX Transporter -Coordination series was specifically designed to assist in coordinating the transporter assignments using the existing phone system. It optimizes the priority of the requests and the itinerary of all transporters available, thus minimizing the elapsed time to patient pick-up.

SPECIFICATIONS

• Windows Server 2003 based
• Pentium Server (4 - 64 ports)
• Open and Flexible
• Remote access support (modem)
• Industry Standard Database reporting

HIGHLIGHTS

• Optimized assignments
• Priority Management
• Statistics
• Automatic Paging in case of problems
• Option for placing a request from a PC

BENEFITS

• Reduces overall waiting times
• Increases end-user satisfaction
• Minimizes porter travel time
• Provides data for manpower management

A New World of efficiency

Automated assignment

Our Transporter Coordination System allows a user to place a request for transport by dialing an internal extension number to reach the SERVOX system.

Using the keypad of his telephone, the caller enters the originating location (if no caller-id available), the type of transport required and the destination location. The applicant can also record any special instructions he or she wishes to convey to the porter.

As soon as a transporter becomes available, he or she calls SERVOX. SERVOX will then ask him or her to confirm that the previous assignment has been completed, provided the caller had received a previous assignment. Then, SERVOX will present the next pending assignment, if any, along with the playback of any recorded messages.

Allocation by priority and reduced travel time

The system can be configured to favor either waiting times, travel time, transportation types, departments or any combination of these. Thus, SERVOX continually evaluates and orders the relative position of the pending requests.

SERVOX allocates all requests based on the chosen algorithms, while giving priority to emergency or priority calls. Furthermore, if a request is made for a transport requiring 2 or more transporters, the systems will automatically generate a second top-priority request.

Staff can call SERVOX any time and review pending requests for their department.

Statistics

The SERVOX server has management features such as a real-time browser which allows keeping an eye on the status of the pending requests.

The basic system also includes a client program to be installed on workstations linked to the LAN of the institution, giving access to the display screen showing all pending requests.

Furthermore, as the information on every call is stored in a database, the system manager can produce statistical reports on the quantity and frequency of requests, response time, waiting time, and time allocated for each transport, transporter statistics, etc.

Pro-active system

This option makes it possible for the SERVOX system, following the reception of a request, to contact a transporter either by pager or portable phone (cellular or other) to transmit the assignment. This assignment will have been optimized in accordance with the other pending requests, the time travel associated with the transport and the relative position of the transporter

Resquesting a transport through a PC (network) station

This option allows an applicant to enter a transport request into SERVOX through a client program installed at his workstation, thus eliminating the necessity to use the phone to place a request. The user also has a permanent visual feedback of the pending calls.

External readerboard

The installation of a readerboard in the transporters’ waiting room makes it possible for them to immediately see the number of pending requests as well as the longest waiting delay without having to call SERVOX .

An audible beep can be used to bring attention to pending requests.