BENEFITS:

• Requires no dedicated ACD lines or MIS/data connection for real time reporting.
• Portable on site solution that can be moved easily to other branches or departments of your company.
• Less than half the cost of alternative ACD solutions on the market today.
• Uses industry standard PC technology.
• Requires no special training or maintenance.
• Can be installed and running within minutes (assuming Centrex telephone lines are installed).
• Cost effective and sizable solution for a 2 to 20 agent system.
• Status reports are available instantly (no more waiting for the Central Office to deliver reports).

Mediator Direct ACD is a full featured automatic call distribution (ACD) system that manages and distributes calls to available agents within a Meridian™ Digital Centrex group through a PC based Windows™ application. This capability is provided without the necessity for dedicated ACD lines and a dedicated MIS/data connection for real time reporting from the Central Office DMS100™ switch. Both single line set (analog) and Meridian Business Set (MBS) stations can be assigned as agent phones. Using standard Centrex features Mediator Direct ACD will provide a portable, flexible solution to managing call coverage problems in any Centrex environment.

Do you have more callers than people can answer them?
Mediator Direct ACD will evently distribute inbound calls to available agents and queue up calls until agents are available.

Do you have problems staffing peak periods of inbound calls?
Mediator Direct ACD will give you real time information about caller hold queues, agent busy status plus a detailed breakdown of the number of calls received within any specified period of time and a history of the average time spend per call. Use this information to make instant decisions about staffing levels to provide improved customer service and more effective use of your staff.

Do you have a high rate of abandoned calls?
Mediator Direct ACD reports on the number of abandoned calls and will also provide calling line identification of those abandoned calls.

Would you like to provide your callers with personalized greetings while they are on hold?
Mediator Direct ACD allows you to record your company's personalized greeting and subsequent hold retainer messages. You can also use this feature to promote your company's products and services while your callers are on hold.

Are you concerned about the high cost of implementation and the ongoing maintenance of an ACD solution?
Mediator Direct ACD is easy to install. First install the software on your PC (it's like installing a Windows based word processing software package) then plug in your two Meridian Digital Centrex lines (equipped with standard Centrex features) and Mediator hardware. There is no maintenance required for the Centrex lines (responsibility of the telephone company) or your PC (only standard PC maintenance required).

Application
Mediator Direct ACD would greatly benefit the following types of call centers: tele-marketing service bureaus, banks, insurance agencies, customer service departments, technical support departments, sales order departments. It is ideal for both large (departmental application) and small Centrex users.